Frequently Asked Questions
Do you have a physical store?
No, we do not have a walk-in store, every transaction we do currently starts and ends online. Visit our website www.fabrics.ng to find out what we have in stock.
However, we have pickup locations. Contact our customer support team to find out the location closest to you.
What type of fabrics do you sell?
we have over 1000 different fabrics you can choose from, from Ankara to Lace Asoebi, cotton, crepe, chiffon, tulle, scuba, velvet, Duchesse, silk, satin, linen, organza/organdy, Denim, Lycra and sequin. Visit our website www.fabrics.ng to find out what we have in stock.
Is it not better I go to the market to buy my fabrics?
If you like time wastage, inconsistent fabric quality, stress, strange hands touching you daily and sweat from equally tired shoppers dripping on your body mixing with your own sweat, the market place is most likely the place for you… but if you want convenience, affordability, quality and no Wahala, we're your guys.
Do I need to create an account with Fabrics.ng before I can begin shopping?
Yes. You need to create an account with us before you can complete your order but you do not need to register before you can browse through our products.
How do I register?
Kindly click on the account tab located at the top right end of our homepage.
A pop-up screen provides you with the option to, login if you are an existing customer or register as a new customer by filling the form with some personal information.
How can I search for a product?
Click on the category name on the top of the homepage to view the products we have within those categories.
You can also use the search bar located at the top left end of our homepage to find your preferred products. We also have the 'Search by Color' that helps you quickly filter/ find needed colors in specific fabrics
How do I place an order on your website?
Follow these simple steps below;
When you have found your preferred product, click on ‘Add to Cart’, to add this product into your cart.
Click on the ‘Shopping Cart’ link and then click on ‘Checkout’ to complete your order process.
At checkout, you will need to log in your details as a returning customer or register if you are a new customer.
After updating the required fields, click on your preferred payment option then click on the ‘confirm order’ button to complete your order.
If you have questions, kindly message our Customer support team for assistance.
How do I make payment? (Payment options)
We have two payment options. At checkout, you can select:
Paystack - Pay using Master/Verve/Visa / any other debit card
Bank Transfer- pay to Company bank account
Please note, we do not accept cash payments or Payment on delivery options
Are my card details safe on fabrics.ng?
Yes they are. We use 'Secure Socket Layer' (SSL) security protocol to encrypt your payment card to ensure your details are safe.
What is the estimated delivery time?
Your order should arrive within 1-3 days of order processing within Lagos and varies for other locations in the country.
What are the delivery options available on Fabrics.ng?
We have two delivery options;
Delivery to your shipping address.
Pick up from store
Do you ship to Sokoto?
Yes, we ship to every state in Nigeria.
I'm a designer living in Canada, how can I get my fabrics?
We have delivery options that would get you your fabrics in due time. contact us now !!
Can I return a fabric I ordered?
If there’s a factory misprint or you receive a wrong fabric, which is unlikely, we would exchange the fabric for you. However, if this is not the case but it still doesn’t meet your expectations. Kindly click here to check out our return policy
I'm not sure of the fabric I need to create a style. What should I do?
Check out our style platform here for different fabric-style inspirations. We also upload different styles on our social media pages @fabricsdotng on Twitter, Instagram and Facebook. Please check them out.
I buy a lot of fabrics, is there any discount for me?
Yes. We have a great number of designers and resellers who benefit from our pricing and are becoming their own bosses. If you want to be a part of it, kindly join our FabricsNG tribe and get a 10% discount on all your purchases. Visit our website today and sign up to be a member.
Fabrics have different textures, how can I know the fabric you have is what I want?
If you are confused on the fabric to use for a particular style, we have a very informed description on every fabric on the site, the color, the length, the stretchability, etc. You can also order a swatch sample, kindly contact us on Whatsapp +2348165305104 to order your first 5 samples for free!
What is a swatch?
A small sample of fabric intended to demonstrate the look of a larger piece
How can I get the exact color shade I want?
Although Fabrics.ng takes every step necessary to assure accurate representation of items displayed online, the colors of fabrics ordered through our website cannot be guaranteed by Fabrics.ng due to color variances beyond our control, such as variances in customers device or monitor color settings.
For this reason, when in doubt ordering online, Fabrics.ng strongly recommends that customers purchase swatches before the final purchase of material.